North Carolina Department of Public Safety
Please follow the Enrollment Instructions below to become an electronic submitter for North Carolina Department of Public Safety (NCDPS).
Required Documents for those applying for new Submitter ID's
The following documents are required enrollment documents that must be completed, signed and returned to the NCDPS office prior to initiation of electronic claims submission or inquiry.
1. Electronic Trading Partner Agreement
If the links above do not work properly, you can download them from:
If you have any questions regarding any of the documents in this package, please call the NCDPS EDI contact number at 1-844-218-5802.
We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.
Our Vendor Information
|Vendor Name - AXIOM Systems, Inc|
|Contact - EDI Team|
|Vendor Code - N/A|
|Phone - 602-439-2525|
|Fax - 602-439-0808|
|Address - 241 East 4th Street, Suite 200|
Frederick, MD 21701
|Software Name- SolAce EMC|
|Email - Support@SolAce-emc.com|
Trading Partner Agreement
Please complete this form if you will be submitting your claims directly to Palmetto.
- Please leave the Agreement Number line blank
- Enter today's date and your Business/Practice or Provider name in the first paragraph (you are the Trading Partner)
- Please complete section 9.1 on page 13 with your information (this tells PGBA who they should send notices to)
- Complete the Trading Partner section on the left side of page 16
- Complete Exhibit A
- Enter your information in the Trading Partner section
- Please refer to the box above with our vendor information
- If you are using a Billing Service, please enter the Billing Services information in the Billing Service Information section
- On Exhibit A, Page 2, please write in under Means of Electronic Access "Secure FTP, "Will use Axiom Systems Inc's IP and Certificate"
Trading Partner Business Associate Authorization Rider
Please complete this form if you will be authorizing a Billing Service to submit your claims (please note, SolAce is not a Billing Service)
- Please enter your Business/Practice or Provider Information in the first section
- Please enter the Billing Service in the "Business Associate Specifics" section
- For Means of Electronic Access please write in "Secure FTP will use Axiom Systems Inc's IP and Certificate"
- Please provide the information for the types of transactions the Business Associate (billing service) will be sending on your behalf
- Please complete your information on the left hand side of Page 4 as the Trading Partner
Submitting your Forms
It is recommended that you keep a copy of all the forms you will be submitting for your records. Please mail the forms to:
PGBA Correctional Claims
PO Box 100110
Columbia, SC 29202-3110
It is very important that you complete and return the entire enrollment packet as described above. Incomplete packets will not be processed and will be returned to the submitter.
Waiting for a Response
Once the complete provider enrollment packet has been received, the documents will be processed. Processing will take approximately two weeks from the date of receipt.
After processing, a confirmation will be faxed to you as notification to begin filling claims electronically. If neither confirmation nor a returned packet is received after two weeks, contact the Technology Support Center toll-free at 1-844-218-5802.
Once you have received your Submitter ID and Password from Palmetto, please call the SolAce Support Team at 602-439-2525 and set an appointment for a Mailbox setup and Test Transmission.
Please have 25 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.