Priority Health

Please follow the Enrollment Instructions below to become an electronic submitter for Priority Health.

Required Documents for those applying for new Submitter IDs

The following documents are required enrollment documents that must be completed, signed and returned to the Priority Health office prior to initiation of electronic claims submission or inquiry.

1. Electronic Claim Registration Form
2. Electronic Remittance Advice Registration Form

Upon receipt of the forms, Priority Health will then email you two additional applications to complete, the Business Partner Interconnection Questionnaire and the Trading Partner Agreement. If you need any assistance in filling out these additional forms feel free to call the SolAce Support Team for assistance at 602-439-2525.

If you have any questions regarding any of the documents in this package, please call the Priority Health EDI Technology Support Center at 616-464-8686.

We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.

Our Vendor Information

Vendor Name - AXIOM Systems, Inc.
Contact - EDI Team
Vendor Code - N/A
Phone - 602-439-2525
Fax - 602-439-0808
Address - 241 East 4th Street, Suite 200
Frederick, MD 21701
Software Name - SolAce EMC
E-mail -

Electronic Claim Registration Form

Submitter information

  • Please enter your Business or Provider Name
  • Enter your TAX ID and NPI
  • Please enter your address

Office contact person

  • Please enter the name, phone, email, and fax for the main contact in your office

Technical information

  • This payer sends replies back about your claims by either fax or email. Please select which method you would like to use.
  • For Software Vendor enter the following
    • Name: SolAce EMC by AXIOM Systems, Inc. formerly Ivertex
    • Contact: EDI Team
    • Yes your system can send direct to Priority Health
    • Check the boxes for "No" in response to the questions about using a billing service or clearing house
  • Sign and Date

Electronic Remittance Advice Registration Form

ERA receiver information

  • Enter your Business/Facility Name and Demographic information
  • Enter your TAX ID and NPI
  • Please enter the name, phone, email and fax of your accounts receivable contact person

Technical information

  • For Software Vendor enter the following
    • Name: SolAce EMC by AXIOM Systems, Inc. formerly Ivertex
    • Contact: EDI Team; Email:; Phone: 602-439-2525
  • Answer the following four questions as follows:
    • Post ERA files - Yes
    • Post withhold and/or capitation - No
    • Post Claim Level - Yes
    • Post at service line level - Yes

Transmission/Routing of ERA Files select the following:

  • Receive direct - Yes
  • Method - FTP/PGP Encrypted
  • Skip the rest of this section

HIPAA Compliance

  • Select Yes, your System is HIPAA-Compliant
  • Select No, your vendor does not send 997 acknowledgments

Registration submitter signature

  • Enter your Title, the Date, and Sign the application

ERA test sign-off

  • Circle “Will Not” send functional acknowledgement upon ERA file receipt.
  • Enter your Title, the Date, and Sign the application

Business Partner Interconnection Questionnaire

Section 1:

  • Please the information for your contact at Priority Health
  • Please enter your contact information

Section 2: 

  • Please enter the information for the individual authorized to sign their Legal Agreement
  • A. PH to Partner
    • Pull - You will pull files from PH
  • B. Partner to PH
    • Push - You will push files to PH

Section 3

  • Please call us for our IP Address

Section 4:

  • Please skip this section

Section 5:

  • Please enter the following:

"Files we send (837s) will be named syyyymmdd-01
(The "-01" will represent file # of the day)"

Section 6:

  • Please leave the Local Directory boxes blank

Section 7

  • Please skip this section


Trading Partner Agreement

Please fill in your information as the Trading Partner on the last page and then send the entire agreement to PH.


Submitting your Forms

It is recommended that you keep a copy of all the forms you will be submitting for your records.
Fax your completed forms to:  OR fax 616.942.9932

Waiting for a Response

Once the complete provider enrollment packet has been received, the documents will be processed. You will be contacted by Priority Health and sent two additional forms to complete. Please call us if you need assistance in filling out these applications.

After processing, a confirmation will be faxed or emailed to you as notification to begin filing claims electronically. If neither confirmation nor a returned packet is received after two weeks, contact the Technology Support Center toll-free at 616-464-8686.


Once you have received your Submitter ID and Password from Priority Health, please call the SolAce Support Team and set an appointment for a Mailbox setup and Test Transmission to Priority Health.

Please have 25 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.

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customer Testimonial

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customers From our customers

I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.

Shani Madaminova,
Best Home Care, Inc
Jersey City, NJ

SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.

Susie Doran Carter, Westcare Management, Inc.
LTC Medicare Consultant and Billing Service
Salem, OR

I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.

Carolyn Boles
From the office of Donald J. Boles Jr. MD PC
Tempe, AZ

SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.

S. Bowling
Idabel, Oklahoma

Easy to use, Customer support has always been excellent, Thanks SolAce Team.

Carl Shepherd
IT Administrator
Dublin, GA

I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.

Margate, FL

Awesome customer service every time!

Bellevue, NE

I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!

Bemidj, MN

The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.

Mahornet, IL

The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.

Batavia, IL

Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.

Orlando, FL

Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.

Largo, FL