5010 Announcements

SolAce EMC 5010 Readiness Statement On January 19, 2009 the U.S. Department of Health and Human Services announced that the final rule under the Health Insurance Portability and Accountability Act would entail an update to the current X12 4010 ANSI format being used for electronic healthcare transactions. Effective January 1, 2012 all electronic healthcare transactions must be formatted according to the X12 5010 ANSI guidelines. Software Updates for 5010 Ivertex will release SolAce EMC version 4, a major upgrade, in August or September 2011. This will give our users the opportunity to generate and submit 5010 Errata Test files to certain electronic receivers that require individual Group Practice and Provider testing. Ivertex has already tested 5010 transactions for 837P and 837I with several payers internally, and passed in all cases. We have found that the payers are not ready to bring submitters into production yet, so it is best to wait and do this all at once since passing their test requirements is trivial. Most of the changes between the 4010 and 5010 ANSI format will be handled by the built-in edit checks in SolAce EMC. However, we are finding that there are 2 things that our users must update either in their Practice Management systems that create their import files for SolAce EMC, or may be made in their Setup/Provider or Setup/Addresses screens in SolAce EMC. The following are the changes that must be made by our users in order to produce a valid 5010 Test file: 1. All Facility and Billing addresses must reflect physical addresses. PO Box addresses will no longer be accepted. 2. All Facility and Billing address zip codes must contain the additional 4-digit extension following the 5 digit zip codes. Testing for 5010 During the spring and summer months of 2011 we will work with Receivers and Payers that will allow Software Vendors to pass the 5010 testing. This process should reduce the need for individual Providers and Group Practices to test for 5010. Receivers that allow Software Vendors to test for 5010 will likely issue production status to all users of the Software that passed the 5010 testing via the Vendor Test. Receivers/Payers that will not allow Software Vendors to test will expect each submitter to generate and submit a 5010 test file containing 25 claims before the January 1, 2012 deadline. After the release of SolAce 4, this can be accomplished by simply changing a selection in each of your SolAce mailboxes which will change the format of your generated files from 4010 to 5010 and vice versa. Depending on the payer the process may be a bit more involved, such as Noridian Medicare’s requirement to use a “Total Onboarding” web site to test. Announcements for 5010 Please check our website at http://www.solace-emc.com/support/5010 for updates and announcements regarding our 5010 implementation.

customer Testimonial

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customers From our customers

I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.

Shani Madaminova,
Best Home Care, Inc
Jersey City, NJ

SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.

Susie Doran Carter, Westcare Management, Inc.
LTC Medicare Consultant and Billing Service
Salem, OR

I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.

Carolyn Boles
From the office of Donald J. Boles Jr. MD PC
Tempe, AZ

SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.

S. Bowling
Idabel, Oklahoma

Easy to use, Customer support has always been excellent, Thanks SolAce Team.

Carl Shepherd
IT Administrator
Dublin, GA

I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.

Margate, FL

Awesome customer service every time!

Bellevue, NE

I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!

Bemidj, MN

The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.

Mahornet, IL

The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.

Batavia, IL

Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.

Orlando, FL

Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.

Largo, FL