Industry News

Related health care industry news and press releases:

Tuesday, December 17, 2019 - 17:28

Medicare Card Transition Ends in 2 Weeks

The 21 month Medicare Beneficiary identifier (MBI) transition period ends in two weeks. Update your patients’ records and use MBIs now. Starting January 1, you must use MBIs to bill Medicare regardless of the date of service: 
• Medicare will reject claims submitted with Health Insurance Claim Numbers (HICNs) with a few exceptions
• Medicare will reject all eligibility transactions submitted with HICNs 
Need the MBI? 
CMS encourages people with Medicare to carry their cards with them since they removed the Social Security Number-based number; if your patients do not bring their Medicare cards with them: 
• Give them the Get Your New Medicare Card flyer in English (PDF) or Spanish (PDF).
• Use your Medicare Administrative Contractor’s look-up tool. Sign up (PDF) for the Portal to use the tool. 
• Check the remittance advice. Until December 31, Medicare will return the MBI on the remittance advice for every claim with a valid and active HICN. 
MBI on a Patient’s Card Doesn’t work? 
Medicare beneficiaries, their authorized representatives, or CMS can ask to change MBIs; for example, if the number is compromised. It is possible your patient will seek care before getting a new card with the new MBI. 
If you get an eligibility transaction error code (AAA 72) of “invalid member ID,” your patient’s MBI may have changed. 
• Do a historic eligibility search to get the termination date of the old MBI. 
• Get the new MBI from your Medicare Administrative Contractor’s secure look-up tool. Sign up (PDF) for the Portal to use the tool. 
See the MLN Matters Article (PDF) for answers to your questions on using MBIs.
Thursday, May 30, 2019 - 11:53

Medicare MBIs

Are Your Providers Using the MBI?

Starting January 1, 2020, Medicare will only accept claims and eligibility transaction submitted with the Medicare Beneficiary Identifier (MBI). Medicare will reject claims submitted with the Health Insurance Claim Number (HICN), with a few exceptions, and  all eligibility transactions. Work with your providers to be sure they are using MBIs for all Medicare business, including claims submission and eligibility transactions, to help protect the identity of people with Medicare. Share the MLN Matters Article  about getting and using the MBI.



customer Testimonial

quote left quote right

customers From our customers

I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.

Shani Madaminova,
Best Home Care, Inc
Jersey City, NJ

SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.

Susie Doran Carter, Westcare Management, Inc.
LTC Medicare Consultant and Billing Service
Salem, OR

I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.

Carolyn Boles
From the office of Donald J. Boles Jr. MD PC
Tempe, AZ

SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.

S. Bowling
Idabel, Oklahoma

Easy to use, Customer support has always been excellent, Thanks SolAce Team.

Carl Shepherd
IT Administrator
Dublin, GA

I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.

Margate, FL

Awesome customer service every time!

Bellevue, NE

I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!

Bemidj, MN

The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.

Mahornet, IL

The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.

Batavia, IL

Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.

Orlando, FL

Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.

Largo, FL