Alaska Blue Cross Blue Shield
Please follow the Enrollment Instructions below to become an electronic submitter for Alaska Blue Cross Blue Sheild.
In order to be able to submit claims electronically to AK Blue Cross Blue Shield, you must first go to onehealthport.com and Register for an OHP User ID (if you do not have one). You may click on this link to launch the One Health Port Registration Page: https://identity.onehealthport.com/OHPIdentity/Workflows/Register/default.aspx
Once you receive your OHP User ID, you will then be able to access the forms below from your OHP account.
Required Documents for those applying for new Submitter ID's
The following documents are required enrollment documents that must be completed, signed, and returned to the BCBS office prior to initiation of electronic claims submission or inquiry.
1. Secure Transport Enrollment Form
2. 835 EDI Authorization Form (for Electronic Remittance Advice)
If you have any questions, please call the BCBS EDI Technology Support Center at 1-800-435-2715
We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.
Our Vendor Information
|Vendor Name - AXIOM Systems, Inc.|
|Contact - EDI Team|
|Vendor Code - N/A|
|Phone - 602-439-2525|
|Fax - 602-439-0808|
|Address - 241 East 4th Street, Suite 200|
Frederick, MD 21701
|Software Name - SolAce EMC|
|E-mail - Support@SolAce-emc.com|
Secure Transport Enrollment Form
Trading Partner Information Section 1
- Enter your Business/Practice or Provider Name
- Enter your demographic information
- Enter your Tax ID and NPI number
- Enter the name of the main contact person for your office and his/her phone and fax numbers, as well as a valid email address
- Enter your OHP User ID
- For Software Vendor name please enter AXIOM Systems, Inc. formerly Ivertex
- For Electronic Format select ANSI X12
- If given an option to choose 4010 or 5010, please choose 5010
- Enter the names and email address of the person(s) who will be doing your billings. (You may leave the OHP User ID blank if they do not have one)
- Please place a check mark next to 835 and 837 Institutional or Professional
- For the 997 or 999 Acknowledgment please select "Yes"
- For the default delimiters please select "Yes"
The rest of the information on this form is for informational purposes. You do not need to do anything with the remaining pages.
835 EDI Authorization Form (Electronic Remittance Advice)
- Enter your Group/Facility or Provider Name
- Enter your address and phone number
- Enter the name of the main contact person in your office
- Enter your e-mail address
- Enter your Tax ID and Provider NPI
- Select "Yes" if you use the same Tax ID for other groups, facilities, or providers
- By doing so the 835 will include payments for all providers who share this Tax ID
- If you use a Billing Service/Clearinghouse fill out this section, if not please skip.
- Enter the Billing Service's Name, Submitter ID, and Demographic information
- By signing this application, the Provider agrees to receive their remittance advice electronically, either directly or through a Billing Service.
Submitting your Forms
It is recommended that you keep a copy of all the forms you will be submitting for your records. Mail the enrollment forms reflecting original signatures to:
Blue Cross Blue Shield of AK P.O. Box 327 M/S 481 Seattle WA 98111-0327
Or for Faster Service Fax to: 425-918-4234 Or email to: EDI@Premera.com
Please Note The EDI Authorization Form for Electronic Remittance Advice must be submitted by mail with an Original Signature; however, the Secure Transport Enrollment Form may be mailed, faxed, or e-mailed.
It is very important that you complete and return the entire enrollment appliacations as described above. Incomplete applications will not be processed and will be returned to the submitter.
Waiting for a Response
Once the complete provider enrollment packet has been received, the documents will be processed. Processing will take approximately three to five business days from the date of receipt. (Remember that mailing time can take as much as five days.)
After processing, a confirmation will be emailed to you as notification to begin filing claims electronically. If neither confirmation nor a returned packet is received after two weeks, contact the Technology Support Center toll-free at 1-800-435-2715.
Once you have received your Submitter ID and Password from BCBS, please call the SolAce Support Team and set an appointment for a Mailbox setup and Test Transmission to BCBS.
Please have 25 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.