Washington Blue Cross: Premera
Please follow the Enrollment Instructions below to become an electronic submitter for Washington Blue Cross Premera.
Instructions on Enrolling for a Submitter ID
- To enroll for a Submitter ID with WA Blue Cross: Premera please follow the instructions below:
- Call 1-800-435-2715, select option 1 and let the EDI Representative you speak to know that you would like for them to fax or email you an Enrollment Packet for electronic claims submission. If you would like to receive your EOBs electronically in SolAce please also let them know that you would also like for them to send you the form for Electronic Remittance Advices. If they ask if you will be receiving the Advices Directly please say “Yes”
- The instructions for the form they will send you are located below for your convenience.
Once you receive your Submitter ID, User ID, and Password for WA Blue Cross you can call us at 602-439-2525 for mailbox setup assistance and test file transmission assistance.
We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.
Our Vendor Information
|Vendor Name - AXIOM Systems, Inc.|
|Contact - EDI Team|
|Vendor Code - N/A|
|Phone - 602-439-2525|
|Fax - 602-439-0808|
|Address - 241 East 4th Street, Suite 200|
Frederick, MD 21701
|Software Name - SolAce EMC|
|E-mail - Support@SolAce-emc.com|
5010 Enrollment Form
Trading Partner Information
- Enter your Provider/Group or Facility Name
- Enter the demographic information for your office
- Enter your Tax ID and NPI
- New EDI Submitters Skip the question that asks for a current EDI Submitter ID
- Enter the name, title, phone, fax, and email address of the main Contact Person for your office
- Enter your One Health Port (OHP) User ID
- For software vendor name enter: AXIOM Systems, Inc. formerly Ivertex
- Enter the names and user IDs for anyone in your office that will submit claims or retrieve reports
Section 1: Transactions
- Check the boxes for the transactions you will be submitting/receiving
- 837 Health Care Claim Professional and/or
- 837 Health Care Claim Institutional and
- 835 Health Care Claim Payment/Advice
Section 2: Which Report Format would you prefer?
- Select Text
Section 3: Skip this section
Section 4: Select Yes, You will be using the default delimiters
Please Skip Sections 5-7
- Please Select “Version 5010 Files Only”
Submitting your Forms
It is recommended that you keep a copy of all the forms you will be submitting for your records. Send the completed enrollment forms to:
P.O. Box 327
Seattle, WA 98111-0327
Or Email to: firstname.lastname@example.org
Or Fax to: 425-918-4234
It is very important that you complete and fax the entire enrollment packet as described above. Incomplete packets will not be processed and will be returned to the submitter.
Waiting for a Response
Once the complete provider enrollment packet has been received, the documents will be processed. Processing will take approximately two weeks from the date of receipt. (Remember that mailing time can take as much as five days.)
After processing, a confirmation will be faxed to you as notification to begin filing claims electronically. If neither confirmation nor a returned packet is received after two weeks, Call 1-800-435-2715, and select option 1.
Once you have received your Submitter ID and Password from Anthem, please call the SolAce Support Team and set an appointment for a Mailbox setup and Test Transmission.
Please have 25 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed or payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.