National Government Services (NGS) administers Medicare health insurance for the Centers for Medicare & Medicaid Services (CMS) for Jurisdiction K which includes Home Health Hospice. If you are a provider located in the Jurisdiction K region, and need to become an electronic submitter for your Medicare HHH claims, please follow the enrollment instructions below.
Required Enrollment Process
The following process is required and must be completed prior to initiation of electronic claims submission or inquiry.
Please click the following link then follow the instructions to access the enrollment page:
Go to www.NGSMedicare.com
Select your State and Line of Business and click Enter
Select Register for EDI
Click Start Enrollment Process then click Accept
Providers who are new to EDI and need a new Submitter ID, please follow these instructions:
On the first screen, please click the box next to "I need to complete a Registration Form
For Method of Electronic Submission please select Direct Biller
If you are using a Billing Service, select Billing Service
Please select Axiom Systems as your vendor
We are the vendor that provides the software you use to create your claims
Enter your contact information then press Next
In the next screen, please enter the Billing Provider information as the Entity
Please Note: This must match what the provider entered when obtaining PTAN
Select Contractor Code for your state and line of business from the dropdown then press Next
Enter the PTAN and NPI for the Billing Provider
If you are part of a Group practice with Rendering physicians, please enter the Group's information here
The Billing Provider is the Provider that gets paid for services
Please enter the Provider/Facility information again then press next
In the next screen, select the option to setup or change your setup for sending claims (837) electronically
If you also want electronic remittance advice select the option to setup or change your current setup for electronic remits (835)
Verify all fields are correct and complete any remaining fields
Please have the authorized official electronically sign the form
We recommend you print this packet for reference
* Please Note: After the above, you may be asked to complete either an EDI ERA Enrollment Form (for receiving electronic remittance advice), or the EDI Registration form, which is required to complete your enrollment
EDI ERA Enrollment Form
Please enter the Billing Provider Information
Select the drop down for the Provider Identifiers and choose either NPI or Tax ID
Enter the Tax ID and NPI
Enter Trading Partner ID if you have it, if not please leave blank
Select the Method of Retrieval
Please select Billing Service or Direct from Contractor
Direct from Contractor option is for those submitting claims directly to Medicare
Please enter the information for the software vendor you use to create your 837 EDI files
Select New Enrollment if Provider is not currently receiving ERA's through any Trading Partner ID with NGS
Please select Change Enrollment if Provider is currently receiving ERA's through a Trading Partner ID but wishes to update their information currently on file
Enter the name and title of the authorized person submitting this form and press Submit
EDI Registration Form
Select Obtain Trading Partner ID
Submitter type will auto-populate based on what is selected within the guided enrollment
Please select Transactions 837 for batch claims and 835 for electronic remittance advice
For Network Service Vendor, please select ClaimShuttle or Axiom Systems Inc
Please have the authorized official electronically sign and submit the form
Please Note: NGS recently changed their enrollment process from forms that had to be submitted online and faxed, to an online guided enrollment. They have provided manuals that can be accessed here and we have done our best to provide the instructions above to simplify the process. If you encounter any problems filling out these online applications feel free to call our Support team at 602-439-2525 or NGS EDI Department at the number listed below.
Our Vendor Information
|Vendor Name - AXIOM Systems, Inc.|
|Contact - EDI Team|
|Vendor Code - 2822|
|Phone - 602-439-2525|
|Fax - 602-439-0808|
|Address - 241 East 4th Street, Suite 200|
Frederick, MD 21701
|Software Name - SolAce EMC|
|E-mail - Support@SolAce-emc.com|
Waiting for a Response
After processing, a confirmation will be sent to you as notification to begin filing claims electronically. If neither confirmation nor a returned packet is received after two weeks, please contact the Technology Support Center toll-free at 1-888-379-9132.
Once you have received your Submitter ID and Password from NGS, please call the ClaimShuttle Support Team and set up an appointment for Mailbox setup and Test Transmission.
Please have 25 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment, but will be validated against production files, therefore, they must contain valid patient procedure, diagnosis, and provider information.
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.