DMERC: All Regions NGS
Please follow the Enrollment Instructions below to become an electronic submitter for your Durable Medical Equipment claims to National Government Services (NGS).
The following instructions for CEDI's online enrollment must be completed prior to initiation of electronic claims submission or inquiry.
Click this link to go to the CEDI Enrollment home page: https://enroll.ngscedi.com/#/CEDIEnrollment
Click the button to "Start Enrollment Process"
Press "Accept" after you have read their terms and agreements
Enter select "Direct Billing" as your method to submit electronic transactions
Select "I want to apply for a new Trading Partner ID"
Select "Axiom Systems" as your software vendor
Check the boxes for Health Care Claim (837) and Health Care Claim Payment/Advice (835)
Enter your DME supplier number (PTAN) and your NPI
Enter your business name as the Medicare Supplier name
Please enter your demographic information and phone number
Enter your Contact Name, Title, and email address
Complete any additional fields and submit
Make sure the person who signs the application is an authorized person or delegated official in Medicare's system for your company
Do not check the box if asked if you are a Clearinghouse, Third Party Service, or Vendor
If asked who your Network Service Vendor is, please select Axiom Systems
Please enter your Tax ID and NPI when asked
If you selected Remittance Advice (835) as a transaction and must complete the ERA enrollment form, the preference of aggregation is your preferred identifier for them to bundle (group) your remits under. You can select either Tax ID or NPI
The ERA effective date should be today
Please submit all the online forms with the same authorized person signing each one
Please also make note of your "Packet ID" in case you need to check the status of your application
If you have any questions on how to fill out any fields of this online enrollment please feel free to call us at 602-439-2525 option 1. Remember, SolAce is NOT a clearinghouse nor are we a billing service. We are your Software Vendor and you use our SolAce software to create your claims as well as ClaimShuttle as your Network Service Vendor which provides you with a secure connection to transfer your claims to Medicare electronically and recieve the reports and remittance advice back. If you are a billing service or use a billing service please contact CEDI directly for assitance with their online enrollment.
We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.
Waiting for a Response
Once the complete provider enrollment has been received, the enrollment will be processed. Processing will take approximately two weeks from the date of receipt. After processing, a confirmation will be sent to you as notification to begin filing claims electronically. If neither confirmation nor a returned packet is received after two weeks, contact the Technology Support Center toll-free at 1-866-311-9184.
Once you have received your Submitter ID and Password from NGS, please call the SolAce Support Team and set up an appointment for Mailbox setup and Test Transmission. Please have 25 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment, but will be validated against production files, therefore, they must contain valid patient procedure, diagnosis, and provider information.
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.