North Carolina Medicaid: NC Tracks
Please follow the Enrollment Instructions below to become an electronic submitter for North Carolina Medicaid.
Required Documents for those applying for new Submitter ID's
The following documents are required enrollment documents that must be completed, signed and returned to the DHHS office prior to initiation of electronic claims submission or inquiry.
1. Trading Partner Agreement
The Trading Partner Agreement will become available once you enroll as a billing agent within Ramp Management. For information on how to obtain an account please call the NCMMIS EDI Help Desk 1-800-688-6696 or email NCMMIS_EDI_Support@csra.com
We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.
Our Vendor Information
| Vendor Name - AXIOM Systems, Inc. |
| Contact - EDI Team |
| Vendor Code - 9070 |
| Phone - 602-439-2525 |
| Fax - 602-439-0808 |
| Address - 241 East 4th Street, Suite 200 Frederick, MD 21701 |
| Software Name - SolAce EMC |
| E-mail - Support@SolAce-emc.com |
Trading Partner Agreement
- Enter your name as the trading partner and leave the log on id blank
- Enter the Provider Number(s)
- Software Name: SolAce EMC
- Vendor Name: AXIOM Systems, Inc.
- Contact Person: EDI Team 602-439-2525
General
Section I: Please enter today's date
Section IA 1-4: Please enter your facility address and information for the main contact person for your office
Section VIII: Please sign and date both lines
Appendix A: Transaction Sets
Section 1: Please choose the following:
- For UB04 Claims-Institutional Claim: ASC X12N 837 004010X096A1 - Health Care Claim: Institutional
- In the future this should change from 837 004010X096A1 to 005010X223A1 for 5010 transactions
- For CMS 1500- Professional Claim: ASC X12N 837 004010X098A1 - Health Care Claim: Professional
- In the future this should change from 837 004010X098A1 to 005010X222A1 for 5010 transactions
- Health Care Payment and Remittance Advice:………(To receive your EOBs electronically)
- Transmission Receipt Verification ASC X12 997 004010
- In the future this should change from X12 997 to X12 999 for 5010 transactions
Sign and Date both lines and the bottom
Appendix B: EDS Communications and Contact Information
Section 1: Please Choose the following
- Secure FTP Communication
Submitting your Forms
It is recommended that you keep a copy of all the forms you will be submitting for your records
Mail the Trading Partner Packet to:
HP Enterprise Services
2610 Wycliff Road, Suite 401
Raleigh, NC 27607
Attention: ECS Department - TPA
It is very important that you complete and return the entire enrollment packet as described above. Incomplete packets will not be processed and will be returned to the submitter.
Waiting for a Response
Once the complete provider enrollment packet has been received, the documents will be processed. Processing will take approximately two to three weeks from the date of receipt. (Remember that mailing time can take as much as five days.)
After processing, a confirmation will be faxed to you as notification to begin filing claims electronically. If neither confirmation nor a returned packet is received after three weeks, contact the EDI Help Desk NCMMIS EDI Help Desk or email NCMMIS_EDI_Support@csra.com
There will be no need to send Test claims. Once you are set up to send claims they will be going straight to production for payment.
customer Testimonial
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.
