Maryland Medicaid: DHMH

Please follow the Enrollment Instructions below to become an electronic submitter for Maryland Medicaid.

Required Process for those applying for new Submitter IDs

The following procedure has been established for electronic HIPAA Claims submission:

A provider who would like to submit claims electronically must successfully complete two phases of testing.

1. Phase One testing is through the EDIFECS Commerce Desk.

2. Phase Two testing is through the Maryland Medicaid Electronic Exchange (MMEE) Portal. This phase will be processed through the MMIS-II test region.

Phase 1 - EDIFECS Commerce Desk

New applicants must submit an e-mail to HIPAAEDITEST@DHMH.STATE.MD.US to request enrollment information. Your e-mail must include the following information:

  • Company Name
  • Company Telephone Number with extension (if applicable)
  • Company Fax Number
  • Contact First Name and Last Name
  • Contact Email Address
  • Company Address, City, State & Zip Code
  • Company Category: (e.g.: Clearing House, Software Vendor, Healthcare Provider, HMO, Hospital, MCO, Medicare, Pharmacy)
  • Transactions Types to be tested: 837-I, 837-P, 837-D or 835 remittances
    • 837-I: Institutional Claims
    • 837-P: Professional Claims
    • 837-D: Dental Claims
    • 835: Electronic EOB

NOTE: As of right now, SolAce only supports: 837-I, 837-P, and 835

Once your e-mail is processed, an enrollment notification containing a URL, User Login ID, User Password and Login Instructions for Commerce Desk will be sent to you via e-mail.

Commerce Desk

There are 5 tasks you must complete on Commerce Desk before moving on to Phase 2.
Please call the SolAce helpdesk so that one of our support representatives can help you with this process via Go To Meeting.

  1. Initial TP Set-Up and Verification - when completed you must mark this task as completed
  2. Download DHMH Companion Guide - when completed you must mark this task as completed. NOTE: We have already downloaded this guide. Please just mark this task as “Completed”
  3. 837 EDI Test File Validation - you will create an actual test file to be processed by Commerce Desk. Commerce Desk will notify you if your transmission was successful or if there were any errors received. IMPORTANT: For this step, please contact the SolAce Support team for assistance.
  4. Program Completion Acknowledgement - you will receive an acknowledgement from EDIFECS of your successful completion of Phase 1 testing. An email will also be sent To Maryland Medicaid indicating your successful test transmission.
  5. Download DHMH Trading Partner EDI Enrollment Form - this form must be submitted to the e-mail address on the form. All relevant fields must be completed. This form will initiate the beginning of Phase 2 testing.

Upon receipt of your EDI Enrollment Form you will be enrolled for Phase 2 testing. You will be given a Login, Password, URL and connectivity Instructions for Maryland Medicaid Electronic Exchange (MMEE) Portal

We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.

Our Vendor Information

Vendor Name - AXIOM Systems, Inc.
Contact - EDI Team
Vendor Code - N/A
Phone - 602-439-2525
Fax - 602-439-0808
Address - 241 East 4th Street, Suite 200
Frederick, MD 21701
Software Name - SolAce EMC
E-mail -

Phase 2 - Maryland Medicaid Electronic Exchange (MMEE) Portal
This section will begin Phase 2 Testing of your MD Medicaid electronic claims submissions.
Please call the SolAce helpdesk so that one of our support representatives can help you with this process via Go To Meeting.

MMEE Portal

  1. Submission of files through MMEE will be processed through the MMIS II test region. All test results will be reported back to you via email.

    It is your responsibility to check the messages returned to you by Medicaid concerning your file submissions. You will always receive a 997/999 return transaction for every batch you submit in your SolAce Inbox. This transaction will provide valuable information concerning the file you just submitted.
    NOTE: If you receive a rejected 997/999 it means your batch was never processed.

    If you have enrolled to receive the 835 Electronic EOBs, one will be available for you once your test file has been processed. You should utilize this report to determine which claims have been paid and confirm if there were any errors encountered. You will find this report in SolAce’s File/Manager/Batch Editor screen under the Remittance Advice tab.
  2. Cut-off time for processing of test files received is at 12:30 p.m. daily. Files received after that time will be processed the next business day. Results as indicated above are reported via email and are normally completed within 3 business days.
  3. Production Migration Steps:

a. Pre-Production Status: An e-mail will be sent to you indicating that the organization has received Pre-Production status for your claims.

b. Production Notification: An e-mail will be sent to you indicating that Medicaid is ready to accept your claims in Production Mode. You must respond to this e-mail to indicate that you are ready to submit production claims. At this time you will also need to confirm your ISA/GS information, and if applicable, the provider numbers to be returned via the 835 transaction report. (If you need help identifying your ISA/GS information, you may call SolAce support at 602-439-2525)

c. Effective Date: Upon receipt of your response to the production notification, an e-mail will be sent to you letting you know what date you can begin submitting your production claims and when you will start receiving your EOBs electronically. Assistance

  • Questions for phase 2 testing can be directed to the following email address: HIPAAEDITEST@DHMH.STATE.MD.US
  • Questions concerning production files are to be directed to the following email address: HIPAAEDITEST@DHMH.STATE.MD.US
  • Questions concerning error codes received from submission are to be directed to the following units responsible for the specific transaction types:
    • 837-Institutional Submission: Problem Resolution Unit @ 410-767-5457
    • 837-Dental & Professional Submission: Provider Relations Unit @ 410-767-5503
    • For questions on enrollment: New Applicants: 410-767-5340, Existing Submitters: 410-767-5863
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customers From our customers

I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.

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Jersey City, NJ

SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.

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I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.

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From the office of Donald J. Boles Jr. MD PC
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SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.

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